Poppy Purchase Guarantee

Several of the nappies in our shop are now apart of our Poppy Purchase Guarantee!

 

We know that it's not always easy finding nappies that work for you, your family and most importantly, your babe. Every nappy brand and style serves everyone differently. My favorite, may not be your favorite (or even my husband's favorite) and that's OKAY! Designs, styles and fits are meant to vary so that moms, like you and me, have options to find what works best. Our goal at jemma + way is to help make that as easy as possible, by taking away some of the stress of picking a nappy out. 

The Poppy Purchase Guarantee allows you to shop with ease when selecting your next nappy and as your collection grows. These items can be returned to us within 30 days of delivery if you decide that you're dissatisfied with your purchase based on style and fit of the nappy. If, after some one-on-one consultation, you find that the nappy still does not serve you as desired, then we will gladly accept the return and issue you store credit for the full price of the item you paid so you can find a better match!

 Some of the details to our program:

  • Eligible items for this program must be submitted for return and filed with us via email hello@jemmaandway.com within 30 days of post-marked delivery.
  • Returning the nappy is at the responsibility of the customer unless the customer agrees to have an emailed return label delivered and deducted from the store credit amount. J+W is not liable for missing parcels or damaged items upon return.
  • Only 1 brand and style can be utilized with this program. For example, if 2 EcoNaps were purchased the guarantee would apply to one nappy. 
  • The program is ineligible on items that are included in gift boxes, discounted sets or during promotional sales of discontinued stock.
  • Nappies must be in excellent condition upon return. No stink, stains, holes, tears or other worn issues. If there are noticeable flaws in the nappy upon return we will contact the customer to discuss store credit rate or possibility of the item being void of the program. 
  • Nappies being returned are eligible for store credit only. Store credit will be given in the amount paid for the nappy prior to tax once the return item has been received and assessed. Store credit expires 12 months after being distributed to the customer. 

If you have any questions about our Poppy Purchase Guarantee please reach out at hello@jemmaandway.com anytime.